NSSMC stands by every client of Freedom Finance Ukraine

After payments began, the Commission has received approximately 90 inquiries from the clients via its hotline and email between 04 and 08 August.

Even before the launch of the process, the NSSMC team communicated with clients on numerous occasions, explaining the step-by-step algorithm of actions and preparing all the necessary information. This indicates that most people are confident in the procedure and that the asset return system is working transparently.

Most common questions asked by customers: how to check one’s presence on the list of recipients, what to do if the depository institution does not have the information yet, how to correctly sign with an electronic signature, how long it takes to review the documents.

All inquiries have been promptly processed, and each client has received a detailed and professional response.

As a reminder, we have prepared an infographic with a step-by-step guide and answers to the most frequently asked questions. It can be found via the link on our official channels.

The Commission remains in contact with each client. All relevant contact details are provided in the infographic.